Everything you need to run the floor.

🏠 Platform Overview

OrderDash is a complete restaurant management platform that turns any smartphone into a digital menu and ordering system. Your customers scan a QR code on their table, browse your menu, place orders, and pay — all from their phone. Meanwhile, you manage everything from a powerful admin dashboard.

How It Works — The Big Picture

🚀 Quickstart Setup

Follow these steps to go from sign-up to live orders in under 30 minutes.

✅ Onboarding Checklist

When you first log in, you'll see a "Phase 3 Onboarding: Setup Your Venue" widget at the top of your dashboard. This widget guides you through the essential setup steps:

📊 Live Dashboard

The Live Dashboard is your real-time command center. It shows you what's happening at every table right now.

What You'll See

• Seating Grid: A visual map of all your tables, colour-coded by status — green (available), yellow (occupied with active orders), and grey (idle).
• Zone Filter: If you have multiple dining zones (e.g. Main Hall, Terrace, Private), use the dropdown to view specific areas.
• Table Cards: Click on any table to see its current orders, guests, and running total. You can also settle, add manual orders, or clear the table from here.

📱 Tables & QR Codes

Every table in your restaurant gets a unique QR code. When customers scan it, they're taken directly to your digital menu — already linked to their specific table.

Setting Up Tables

1. Create a Dining Zone: Click "Add Zone" and give it a name (e.g. "Ground Floor", "Outdoor Seating"). Zones help you organise and filter tables.
2. Add Tables: Click "Add Table", pick a zone, and give the table a name (e.g. "Table 1", "Corner Booth"). A unique QR code is generated automatically.
3. Print QR Codes: Click the printer icon next to any table. A print-ready QR code opens in a new window — print it and place it on the physical table.

Managing Tables

• Rename: Click the edit icon to change a table's name.
• Delete: Remove a table you no longer need. Its QR code will stop working.
• Regenerate QR: If a QR code gets damaged or lost, you can regenerate and re-print it.

🍽️ Menu Builder

The Menu Builder is where you create and manage everything your customers will see when they scan the QR code.

Categories

Organise your menu into categories like Starters, Main Course, Desserts, Drinks, etc. Customers browse by category on their phones.

• Click "+ Add Category" and type the category name.
• Click on a category to view and manage its dishes.
• Drag categories to reorder them (this changes the order customers see).

Adding a Dish

Click "+ Add Item" inside a category. Fill in the following:

• Name: The dish name (e.g. "Paneer Tikka").
• Price: Base price in ₹.
• Description: A short description customers will see.
• Photo: Upload an appetising image of the dish (strongly recommended — menus with photos get 30% more orders).
• Veg/Non-Veg: Mark the dish type so customers can filter.
• Sizes: If your dish comes in sizes (e.g. Regular ₹199, Large ₹299), add multiple size options with different prices.
• Add-ons: Optional extras customers can add (e.g. "Extra Cheese +₹30", "Double Patty +₹60").

Toggling Availability

If a dish runs out or you want to temporarily hide it, toggle its availability switch to OFF. The dish instantly disappears from the customer's phone. Toggle it back ON when it's available again — no page refresh needed for the customer either.

🛍️ Orders & Ledger

The Orders Ledger shows a detailed log of every order placed in your restaurant — today and in the past.

Order Lifecycle

1. Placed: Customer submits the order from their phone.
2. Confirmed: The order appears on the POS dashboard and KDS.
3. Preparing: Kitchen staff starts working on the order (updated from KDS).
4. Ready/Delivered: Food is served to the table.
5. Settled: Payment is collected and the tab is closed.

What You Can Do

• Search: Find orders by table name, order ID, or customer name.
• Filter: Filter by date range, status, or payment method.
• View Details: Click any order to see the full breakdown — items, quantities, total, timestamps.
• Manual Orders: You can also create orders directly from the POS for walk-in customers or phone orders.

📲 Customer Ordering Experience

Here's what your customers experience when they scan the QR code on their table:

1. Scan QR: The phone camera opens a link to your restaurant's digital menu, pre-linked to their specific table.
2. Browse Menu: They see your full menu with categories, photos, descriptions, and prices. They can filter by veg/non-veg.
3. Customise & Add to Cart: They pick sizes, add-ons, and quantity, then add items to their cart.
4. Place Order: They review their cart (with itemised totals, tax, and service charge if applicable) and submit.
5. Track Order: They can see the status of their order in real-time — from placed to preparing to delivered.
6. Group Tabs: Multiple guests at the same table can order independently. All orders appear under the same table on your POS.
7. Pay: When done, they can pay via UPI/card (if online payments are enabled) or request cash settlement.

🖥️ Kitchen Display System (KDS)

The KDS is a dedicated screen for your kitchen staff. It shows incoming orders in real-time so the kitchen always knows what to prepare next.

How to Set Up KDS

1. Go to KDS Settings in the sidebar (available on Pro and Elite plans).
2. Note down the KDS PIN and Password displayed on the screen. You can copy them with one click.
3. On the kitchen tablet or monitor, open a browser and navigate to your OrderDash KDS page (/kds/).
4. Log in using the KDS PIN and password.
5. The kitchen display is now live and will show all incoming orders automatically.

Using the KDS

Orders appear as cards with three colour-coded states:

📦 Inventory Management

Track your raw ingredients and link them to menu items. When stock runs low, you get alerted — and when it runs out, linked dishes automatically become unavailable.

Adding Ingredients

1. Go to the Inventory tab and click "+ Add Ingredient".
2. Enter the ingredient name (e.g. "Paneer"), unit (e.g. "kg"), current stock quantity, and low-stock alert threshold.
3. Save. The ingredient now appears in your inventory list.

Linking to Menu Items (Recipes)

You can define how much of each ingredient a menu dish uses. When an order is placed, the system automatically deducts from your stock.

• Open a menu item in Menu Builder and look for the Recipes / Ingredients section.
• Link ingredients and specify quantities (e.g. "Paneer Tikka uses 0.2 kg of Paneer").
• When stock reaches zero, the linked dish goes out of stock automatically on the customer menu.

📅 Table Reservations

The Reservations tab lets you manage table bookings. You can view upcoming reservations, approve or decline pending requests, and keep track of no-shows.

• Reservations show the guest name, party size, preferred date/time, and any special requests.
• Use the status badges to quickly see which reservations are confirmed, pending, or cancelled.

💳 Payment Setup

OrderDash supports two payment methods: Cash and Online (UPI/Card via Razorpay). You can enable one or both.

Cash Payments

When cash is enabled, customers can choose to pay in cash at the counter. A notification alert will be sent to the POS when a customer requests cash settlement, so your cashier knows which table to visit.

Online Payments (UPI / Card)

To accept online payments, you need to configure your bank details so payments go directly to your account:

1. Go to Payment Modes and activate the Online payments method.
2. Click "Configure UPI Settings".
3. Enter your Beneficiary Name (the name on your bank account).
4. Enter your Bank Account Number and IFSC Code.
5. Select your Business Type (Individual, Partnership, etc.).
6. Save. OrderDash uses Razorpay Route to send payments directly to your bank account.

👥 Staff & Permissions

You can create separate login accounts for your staff. Each employee gets their own PIN and password to access the POS — with different permission levels based on their role.

Adding an Employee

1. Go to Employees in the sidebar.
2. Click "+ Add Staff".
3. Enter their name, email, phone, and select a role (Manager or Cashier).
4. The system generates a unique Login PIN and temporary password.
5. Share these credentials securely with the employee. They'll use the PIN to log in.

Permission Levels

📈 Sales Analytics

The Sales Analytics tab gives you a clear picture of how your restaurant is performing. All data is based on actual orders placed through OrderDash.

What You Can See

• Total Revenue: Your total earnings for the selected time period.
• Average Order Value (AOV): How much the average customer spends per order.
• Average Daily Sales: Your average daily revenue.
• Popular Dishes: A ranked list of your most-ordered menu items.
• Revenue Trend Chart: A visual line chart showing daily revenue over time.
• Busy Hours Chart: A bar chart showing your peak order hours so you can plan staffing.
• Table Utilisation: Which tables get the most use (helps with seating optimisation).

Use the timeframe dropdown to switch between Today, This Week, This Month, or All Time views. Click Refresh to update the data.

🔔 Notifications

OrderDash keeps you informed with two notification channels:

1. Bell Dropdown (Quick View)

The bell icon in the top-right corner shows your latest notifications. A purple dot appears when you have unread messages. Click any notification to mark it as read.

2. Notification Hub (Full View)

The Notifications Hub tab in the sidebar shows all your notifications in a detailed list. You can:

• Filter: Toggle "Unread Only" to see just the notifications you haven't read yet.
• Mark All as Read: Click the button to mark every unread notification as read in one go.
• Clear All: Remove all notifications permanently.

Types of Notifications

• Support Reply: When the OrderDash support team responds to your ticket.
• Cash Settlement Alert: When a customer requests to pay by cash at their table.
• System Alerts: Platform broadcasts about maintenance, updates, or new features.

⚙️ Venue Settings

The Venue Settings tab is where you configure your restaurant's identity and billing rules.

What You Can Configure

• Restaurant Name: The name displayed to customers on the digital menu.
• Phone Number: Your venue's contact number.
• Registered Business Address: Your full street address, city, state, and pin code. This is required for Razorpay Route onboarding (online payments).
• Tax Percentage: The GST/tax rate applied to all orders (e.g. 5% or 18%). This is shown to customers at checkout.
• Service Charge: An optional service charge percentage added to the bill (e.g. 10%). Set to 0 if you don't charge a service fee.

🛟 Getting Help

If you run into any issues or have questions, OrderDash offers multiple ways to get help:

1. In-App Support Ticket

Click the floating help button (the "?" icon in the bottom-right corner of the POS dashboard). This opens a support form where you can describe your issue. Our support team will respond — and you'll get a notification in your Notification Hub when we reply.

2. Website Contact Form

Visit the Support page on the OrderDash website. Fill in your email, subject, and message. Our team will get back to you via email.

3. Status Page

Check the System Status page anytime to see if OrderDash services are running normally. If there's planned maintenance or an outage, it will be displayed here.